December implementation of drug distribution standards

In the future, retail pharmacies will be hierarchically managed, and the lowest-level pharmacies must also publish consultations and complaints calls, deal with consumer complaints or problems in a timely manner, and make records. The Ministry of Commerce recently released news that China's five pharmaceutical circulation industry standards will be implemented on December 1, 2012.

These five industry standards for the distribution of pharmaceuticals were the first standards for the pharmaceutical distribution industry since the founding of New China, filling the gap in the standards for the pharmaceutical distribution industry in China.

Should be dedicated to medication consultation telephone

Of these five criteria, it is worth noting that the “Standard for Retail Pharmacy Operational Services”, which states that for retail pharmacy workers, it is required to wear uniform badges bearing names, titles, qualifications, titles and job numbers. Uniform dress uniform, consistent with industry service features.

The standard also provides clear stipulations for enterprise after-sales services: when retail pharmacies sell medical device goods that need to be installed and adjusted, they should have service measures that meet customer needs and regularly collect feedback from consumers on the use of the product; retail pharmacies should Set up full-time departments or personnel to accept and accept consumer complaints within the scope of authorization. Receive enthusiasm and enthusiasm when receiving consumer complaints, make records, and promptly investigate and verify and provide timely responses; In addition, retail pharmacies should set up dedicated telephone consultations to provide specialized telephone drug consultations to solve problems in the after-sale use of drugs for consumers; , Retail pharmacies should also provide after-sales drug use tracking services for consumers.

Retail pharmacies will be divided into three levels

The most noticeable change in the code is the classification system of chain pharmacies and drug distribution companies. Clearly divides all pharmacies in China into A, AA and AAA levels. Among them, AAA is the highest and A is the lowest. The differences between pharmacies of different grades mainly lie in the core indicators such as the business area, the number of drug product regulations in operation, the types of drug coverage diseases, professional staffing, and drug supply capacity. The operating area of ​​AAA-level pharmacies shall not be less than 100 square meters, the number of drug product regulations shall not be less than 3,000, the drug varieties shall cover at least 80 common diseases, the person in charge of quality shall be a licensed pharmacist, and shall have 5 years of pharmaceutical business work experience, guarantee 24 Hours of drug supply, etc. For AA-level and A-level pharmacies, the demand is reduced in turn.

It is worth mentioning that the “medicine calendar”, the document on consumer drug use recorded by licensed pharmacists, has for the first time introduced China’s standards as a general specification for international chain pharmacies – three levels of pharmacies require the establishment of effective consumers. Medical calendar.